HELP

GENERAL

For orders within Hong Kong, we will contact you within 1 business day to arrange a drop-off. 

We accept Visa, Mastercard, American Express, Wechat Pay, Alipay and bank transfer.

By credit card
We accept VISA/Mastercard subjected to 3% or Wechat/Alipay via QR code portal subjected to 2% additional surcharge on invoice. Payment can be done via online purchase, or we can send you a payment link for instruction.

By Bank Trasnfer:

Bank Name: HSBC
Bank Account Name: Skysun Wines Investment Company Limited
Bank Account Number: 456-413400-001
FPS Identifier: 7575137

Please note: When the checkout/customer details section asks for your “personal information”, please enter your full name and billing address. The name and address you enter must match the information you have on file with your credit card provider, or the order will not be authorized.
If you decide to do payment by bank transfer or credit card gets declined for any reason, product may show pending on your account. Please transfer payment to our FPS/Bank Account upon the receipt of our stock available confirmation email via email / Whatsapp.

Yes, you can sell your wines or spirits, providing they are stored with us or can be transferred.

Marketplace wines and spirits are sourced from a wide range of suppliers all over the world.

We consolidate imports, handle the wines with care to avoid damage, and condition-check them on arrival. This process can take between 6-12 weeks. However, please note that in many cases, the lead time may be significantly lower depending on the current location of the wines or spirits.

If you require a fast turnaround on an order, please speak to your Account Manager and they will be able to advise accordingly.

As a general rule of thumb:

  • Red wine, 12-18 degrees Celsius
  • White & rosé wine, 8-14 degrees Celsius
  • Champagne & other bubbly, 5-7 degrees Celsius

Format

Description

Litreage

HV

0.375L Half Bottles

0.375L

50

0.5L Bottles

0.5L

BT

0.75L Bottles

0.75L

0.72

0.72L Bottles

0.72L

75

75cl Bottles

0.75L

CK

1L Casks

1L

MG

1.5L Magnums

1.5L

1.8

1.8L

1.8L

DM

3L Double Magnums

3L

JB

3L Jéroboams

3L

JR

5L Jéroboams

5L

ME

6L Methuselahs

6L

IM

6L Impériales

6L

8L

8L Bottles

8L

SZ

9L Salmanazars

9L

BA

12L Balthazars

12L

NB

15L Nebuchadnezzars

15L

MC

18L Melchiors

18L

27L

27L Bottles

27L

ONLINE ORDER

You can view and download all recent invoices by signing into your Skysun Wines account and visiting My Accounts or Outstanding Balances.

An “immediate” product means the wine is in-stock at our Hong Kong warehouse and is ready for delivery. 

A “marketplace” product means the wine is located at a partner warehouse around the world and will be shipped upon payment. Shipping time on a marketplace wine will be 3-4 weeks. We will contact you with the delivery date and tracking number

We offer free delivery for orders over $1,500 locally in Hong Kong for one drop off location. Additional locations are $150.

Outlying location for extra cost.

Please check your spam folder or contact our customer service. 

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.  根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。